Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account Information: Your name, email address, phone number, organization details, and similar information you provide when registering or using the Services.
• Connected Account Data: When you connect third-party accounts (such as email, calendar, social, or telephony accounts), we access data from those accounts—such as messages, contacts, and calendar events—solely as needed to provide the features you enable.
• Customer Content: Data you import, generate, or store in the Services, including prospect and contact records, campaign content, messages, notes, and call recordings or transcripts where you enable those features.
• Usage Data: Information about your interactions with the Services, such as IP address, browser type, device and operating system information, pages visited, and timestamps.
• Cookies and Similar Technologies: We use cookies and similar technologies to operate, secure, analyze, and improve the Services. See our Cookie Policy for details.
• Payment Information: Payments are processed by third-party payment processors. We do not store full payment card details.

2. How We Use Your Information

We use collected information to:

• Provide and Maintain the Services: Deliver the features you use, manage your account, process transactions, and provide customer support.
• Power Product Features: Operate features you enable, such as sending and receiving communications from your connected accounts, enrichment, scheduling, and AI-assisted functionality.
• Security and Fraud Prevention: Monitor for and prevent abuse, fraud, and technical issues, and protect the integrity of shared infrastructure.
• Communications: Send service, billing, and security notices, and—with your consent where required—product updates and marketing communications, which you may opt out of at any time.
• Analytics and Improvement: Understand usage patterns to improve functionality, performance, and user experience.
• Legal Compliance: Comply with applicable legal obligations and enforce our Terms of Service.

3. AI Features and Automated Processing

Some features use artificial intelligence to generate content, classify messages, and automate workflows. Data processed by AI features is used solely to provide the Services to you. We do not use your Customer Content or Connected Account Data to train generalized AI models, and we contractually require our AI service providers not to do so.

4. Google User Data

If you connect a Google account, our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We access Google user data only to provide user-facing features you enable, we do not transfer it to third parties except as necessary to provide those features or as required by law, we do not use it for advertising, and we do not allow humans to read it except with your consent, for security purposes, or as required by law.

5. Prospect Data — Our Role

When you use the Services to store or process information about your prospects and contacts, you (or your organization) act as the data controller of that information, and Muzero processes it on your behalf as a processor, under your instructions. If you are an individual whose information appears in a Muzero customer's account, please direct requests to that customer; we will assist them in responding as required by law.

6. Sharing Your Information

We do not sell your personal information. We may share information in the following situations:

• With Service Providers: We share information with vetted third-party providers who perform services on our behalf (such as hosting, communications delivery, telephony, analytics, AI processing, and payment processing), bound by confidentiality and data protection obligations.
• At Your Direction: When you connect third-party accounts or use features that transmit data to recipients you choose (for example, sending an email or making a call).
• For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• For Legal Reasons: Where required by law, legal process, or to protect the rights, safety, or property of Muzero, our users, or others.
• With Your Consent: For any other purpose with your consent.

7. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we delete or de-identify it within a reasonable period.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including encryption in transit and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and Update: Access and update your personal information to ensure it is accurate and complete.
• Deletion: Request deletion of your personal information, subject to exceptions provided by law.
• Portability: Request a copy of your personal information in a portable format.
• Restrict or Object to Processing: Request restriction of, or object to, processing under certain conditions.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time via the link in those emails or by contacting us.
• Cookies and Analytics: Manage tracking preferences through our cookie settings and your browser controls.
• Revoke Connected Accounts:Disconnect third-party accounts at any time from your settings or the third-party provider's own security settings.

To exercise these rights, contact us at the address below. You may also have the right to lodge a complaint with your local data protection authority.

10. International Data Transfers

Your information may be transferred to, and maintained on, systems located outside of your state, province, or country, where data protection laws may differ. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect transferred data in accordance with this Privacy Policy.

11. Children's Privacy

The Services are intended for business use by adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: team@muzero.app